Support - Template for tickets creations

On submitting tickets to Teach on Mars support, you should follow this template in order to speed-up the process on avoiding extra exchanges to qualify tickets.

General information

1. Url (from Windows / Mac) or application name (from Android / iOS)
   Example: https://tom-mc.teachonmars.com
2. Where does the issue occur ? Which url (if applicable) ?
   Is it in the Mission Center, application, register form...
   Example: https://tom-mc.teachonmars.com/learners?limit=10&search=support
   
   
3. How to reproduce the issue ?
   What actions should we follow, from the login to the issue, to reproduce it ?
   Example: Go on page https://tom-mc.teachonmars.com, login with user test@teachonmars.com, click on "Learners" on the left menu. Search for learner named "support2" : the page shows "no learner found".
   
   
4. Expected behavior
   If the issue was not happening, what could have been the right behavior ?
   Example: it should have shown the learner named "support2"
   
   
5. Account(s) used
   Manager/learner account (or both). If possible, provide the login and not just the name
   Example: the manager account used is test@teachonmars.com
   
   
6. Screenshot/screen recording
   Should have the clock displayed, in order to find the relevant logs

Specific informations

• Register form

  • All data filled in the form (using text, screenshot or screencast)
    

• Mobile app

  • OS and version used
    Android, iOS, both ? Which version ?
    Example: Android 15 and iOS 18.0.1

    • Android: Check which Android version your device is
      

    • iOS: Find the software version on your iPhone, iPad, or iPod touch
       
  • App version
    “The latest” is not relevant, as you may have not updated the app.
    Example: Version 24.1.1.1 
    
    • Android and iOS : Click on the "profile" tab, at the bottom of the page. Then click on the gear icon on the top right. You can see the version, written in the popup, in grey.
      
      
      
  • Training editor
    Has it been created by a provider (Takoma, Rise…) ?