WHICH SYSTEMS AND BROWSERS IS THE APP COMPATIBLE WITH?
Read the Help Center article on compatibility
I FORGOT MY PASSWORD
- The learner can click on Lost credentials? Read the Help Center article on forgotten password.
- The trainer / manager can check if there is an account associated to the learner in the Mission Center and can change the password if necessary. Read the Help Center article on creating, updating, deleting a learner account
I CAN NOT DOWNLOAD A TRAINING
If you can not download your training, this is probably due to a configuration problem. We recommend to contact the training administrator
I WANT TO ACCESS MY TRAINING ON ANOTHER DEVICE, BUT TRAINING IS NOT SYNCHRONIZED
If your training has not been synchronized and does not show the same state of progress as on your other device, you will have to disconnect / reconnect to force a synchronization
I HAVE IMPORTED LEARNERS BUT I DO NOT SEE THEM
Maybe your last upload has not been taken into account. You must therefore repeat the operation, ie, upload again your list of learners. Read the Help Center article on enrolling learners
I HAVE JUST LOADED A VIDEO BUT I DO NOT SEE IT
The videos update on the application may not be automatically done. You will have to repeat the operation, ie, upload the video again. Read the Help Center article on the videos management in training activities
It is recommended in order to avoid some problems to update as often as possible your Mission Center, App or Webapp
I HAVE A PROBLEM WITH MY ACTIVITY TEMPLATE WHICH SHOWS AN ERROR WHEN UPLOADING, BUT I DO NOT SEE ANY ERROR
Your problem is often due to the dates format, it must be in 4 characters. When you upload your activity template, an error message may appear but there is no error in the file. It is recommended to open the file in a text editor to see how the dates format is displayed. Indeed, under Excel the dates always appear in the format of 4 characters for the year when in fact it only contains 2 characters. This problem can only be detected when opening the file in a text editor.
Eg. you see the following date in Excel 14/07/2018 but with the text editor, the date appears as is: 14/07/18